Privacy Policy

Our privacy policy informs you about anonymous data collection as well as the acquisition and the use of personal data that may be collected contacting us. This occurs, for example, when you visit our website or when you get in contact with us via online form, email, phone, personally or through cooperating media channels to request services, book, check-in/out, or make use of services that require personal data.

Personal data include for example: name, e-mail address, phone number, address, credit card details, birthday, or those data that contributes to the personal identification of a person.

In accordance with the EU General Data Protection Regulation (Regulation 2016/679 of the European Parliament and of the Council), we inform you about the following:

Owner of the treatment

Apartments Martina
Mureda street 189
I-39046 Ortisei (BZ)
Phone: +39 (0)471 798 445
Mobile: +39 334 346 7604
VAT-ID: 03081330213

  1. What is your data processed for?
  2. Legal ground for data processing
  3. To whom do we pass personal information?
  4. Storage of personal data
  5. Data acquisition on our web site
    1. Contact form
    2. Server log files
    3. Analysis tools and third-party tools
      1. Google Fonts
      2. Google Maps
      3. Google Analytics
    4. Cookies
  6. SSL or TLS encryption
  7. What rights do you have regarding your data?
  8. Characteristics of consent
  9. Alterations

1. What is your data processed for?

We collect and use your personal data in order to answer to requests for information and emails and to be able to provide our services as desired and to allow easy access to our website.
The data provided will be processed for the following purposes:

  • Memorization of the data for the purpose of future bookings and requests
  • Forwarding of communications and telephone calls directly to the guest
  • For compliance with legal obligations
  • For further information on the topic "what are your data processed for" see also point "Data collection" on our website

Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR). Consent for the processing of personal data included in special categories is given on a voluntary basis.

2. Legal ground for data processing

Legal ground for the processing of your data:

  • compliance with obligations and pre-contractual and contractual requirements
  • your consent
  • compliance with legal and judicial obligations

3. To whom do we pass personal information?

We take the protection of your personal rights very seriously and assure you that we will not sell or rent your data to other providers.
In order to provide an exemplary service we may only transmit personal information to reputable contractors that are required to protect your information in accordance to our privacy policy. These companies can be the following:
(Subjects = Persons, companies or office communities)

  • Subjects with witch a cooperation is necessary to provide our services (e.g. our host provider
  • Subjects hired for the technical maintenance of our hard- and software.
  • Subject who assist and advise us on administrative, accounting, tax, legal, financial, marketing and communication issues, relating to the provision of services.
  • Subjects, authorities or other entities to which your personal information is required due to obligatory requirements.
  • Persons authorized by the controller to process personal data, required for activities related to the provision of services. They are committed to confidentiality or have a responsible legal obligation to maintain confidentiality (e.g. employees of the controller)
  • You can find more info about "when and to whom do we pass personal information" under the main issue "Data acquisition on our web site".

These companies are required to protect your data in accordance with our privacy policy for the protection of personal rights and they are as well subjects to the DSGVO. You can request more information by email.

4. Storage of personal data

The duration of the conservation of the data is calculated on the basis of the obligations for the conservation of the data and the requirements contemplated by the law. If your personal data are processed in order to comply with a legal requirement or a contractual obligation, they will be kept only for the time that is strictly necessary for their processing. If the data are processed with your consent, they will be kept until that consent is revoked.

5. Data acquisition on our web site

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form on our website or on other portals.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

5.1. Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You have the right to withdraw your consent at any time simply contacting us per e-mail. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

5.2. Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest to ensure an optimized service provided free of technical errors. Therefore server log files have to be stored.

5.3. Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data.
You can object to this analysis. We will inform you below about how to exercise your options in this regard.

5.3.1. Google Fonts

This website uses Web Fonts to ensure the correct display of the graphic content made available by Google. When loading our website, your browser also loads the necessary fonts in the Cache area of the browser itself, so that graphic content is displayed correctly.
In order to do so, the browser needs to connect to the Google server, which will then receive the information that your IP address has loaded our website. The use of Web Fonts by Google ensures a clean and visually enjoyable navigation experience. This represents a legitimate interest also according art. 6, paragraph 1, letter f) of the GDPR. Further information on the use of Web Fonts is available at the following link: , or can be found in the privacy notice of Google itself at

5.3.2. Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR.
Further information about handling user data, can be found in the data protection declaration of Google at

5.3.3. Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

5.4. Cookies

In order to ensure you a user-friendly experience, to help us improve our site and to analyse web traffic, like most websites, this one uses cookies too!
If you choose to disable cookies, you may lose some features and functionality and some contents of our website may not be displayed or may not function correctly.

6. SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

7. What rights do you have regarding your data?

Right of access by the data subject

In accordance with art. 15 of the GDPR, you are entitled to be informed of the personal data processed, their provenance, nature, possible forwarding to third parties (in such case identifying the same) and their utilization.

Right of rectification and erasure

In accordance with art. 16 of the GDPR, you may at any time require the rectification or completion of your personal data. Similarly, in accordance with art. 17 of the GDPR, you are entitled to require the erasure of the data. In the presence of published data, you also enjoy the "right to be forgotten", i.e. to request that the measures necessary to erase all the links, copies, replications and similar.

Right to object

You may at any time exercise your right to object as described in art. 21 of the GDPR and modify or entirely revoke your consent for the future.

Right of restriction (or blocking) of processing

In accordance with art. 18 of the GDPR, you may require the restriction of the processing of your personal data. The relevant data may be processed only subject to specific prior consent, i.e. their processing will be effectively limited.

Right to data portability

In accordance with art. 20 of the GDPR, you are entitled to request and receive the personal data provided by yourself in a structured, commonly used and machine-readable format, and you have the right to require their transmission to another controller.
In accordance with art. 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority.

8. Characteristics of consent

Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR).
Consent for the processing of personal data included in special categories is given on a voluntary basis. In the absence of such consent, the personal data cannot be processed for any future bookings.
Consent for the processing of personal data as regards the forwarding of information, special offers and new features offered by the hotel, too, is voluntary. If the personal data are not provided, then offers and other information shall not be supplied.

9. Alterations

This privacy policy is effective from 25.05.2018.
The person responsible reserves the right to change or update the content in whole or in part, also due to changes in applicable legislation.